Shipping & Returns
Shipping
Free UPS Ground shipping for orders over $259
Revshift orders are shipped with UPS Ground for customers in the United States.
If you are in need of overnight shipping please contact us before placing your order.
Additional Info
The calculated shipping time at checkout is for business days in transit with the carrier. It does not include processing time. Please allow additional time for weekends and holidays.
Returns
Revshift accepts eligible returns within 30 calendar days of confirmed delivery.
Returned merchandise must be:
- New and unused
- Never installed or modified
- Free of installation marks, damage, grease, wear, or contamination
- Complete with all originally supplied components, hardware, and documentation
- Returned in the original packaging when reasonably possible
Products that have been installed, used, modified, damaged, or returned incomplete are not eligible for return unless otherwise approved by Revshift.
Return Authorization
Please contact [email protected] before returning merchandise and include your name, order number, product being returned, and reason for the return.
Unauthorized returns may be delayed while we identify and inspect the shipment.
Refunds
Approved returns are eligible for a refund to the original payment method.
Original shipping charges and other shipping expenses are non-refundable, except when the return is the result of a Revshift error or another circumstance where Revshift agrees to cover shipping.
The customer is responsible for return shipping unless otherwise approved by Revshift.
A 10% restocking and handling fee may apply to standard returns. Returns requiring additional inspection, repackaging, replacement packaging, or restoration to saleable inventory condition may be subject to a fee of up to 15%.
Any applicable deduction will be disclosed when the return is processed.
Exchanges
We are happy to work directly with customers on eligible exchanges. Any price difference, shipping expense, or applicable restocking/handling fee will be addressed as part of the exchange.
Refund Timing
Returns are inspected after delivery to Revshift. Once approved, refunds are submitted to the original payment method. Processing times after submission are controlled by the customer’s bank or payment provider.
Resolving Problems Directly
If there is a problem with your order, please contact Revshift before filing a chargeback or payment dispute.
We want the opportunity to resolve shipping problems, incorrect items, returns, exchanges, damaged goods, refund questions, and other order issues directly and promptly.
Chargebacks and Payment Disputes
If a chargeback or payment dispute is initiated, the disputed transaction is handled through the payment processor and the cardholder’s financial institution. Revshift may be unable to separately refund the disputed transaction while the dispute remains open.
Any pending refund or return-related reimbursement involving a disputed amount may therefore be placed on hold until the chargeback is withdrawn or resolved, in order to prevent duplicate reimbursement.
Customers wishing to resolve an active dispute directly with Revshift may be required to withdraw the chargeback through their financial institution before Revshift can issue an applicable refund.
Revshift reserves the right to contest chargebacks that we believe are inaccurate, fraudulent, abusive, or inconsistent with the transaction record and may submit relevant transaction records, tracking and delivery information, customer communications, product documentation, fraud-screening information, and applicable policies to the payment processor or issuing bank.
Filing a chargeback does not create an additional entitlement to a refund, exchange, replacement, store credit, or other compensation beyond this policy and applicable law.
Exceptions
Custom-manufactured, special-order, clearance, discontinued, modified, installed, or otherwise non-resalable products may not be eligible for return unless otherwise stated.
Nothing in this policy limits rights that cannot legally be waived.
